FAQS

*ALL SALES ARE FINAL AND CANNOT BE CANCELLED ONCE PURCHASED*

*NO REFUNDS ON SALE OR DISCOUNTED ITEMS*

DISCLAIMER: OUR CANDLES MAY HAVE SMALL IMPERFECTIONS PRESENT SUCH AS: Tiny Holes, Frosting & Colour discolouration. Ensure you’re happy with this disclaimer before purchasing, as refunds cannot be offered for any imperfection listed.

Important notice:

All items are packaged with bubble wrap to limit damages. However, in extreme cases where an item has arrived snapped in half. The item will need to be shipped back to us, and shipping costs will need to be covered on your own accord. We are able to provide refunds/exchanges once the item has been reviewed for damages. This should be brought to our attention within 24 hours of delivery, or no refund/exchange can be rewarded.

What wax do we use to make our candles?

-We use Kerasoy which is a soy wax blend that is 100% natural.

 

How long does shipping take?

-All orders are shipped within 4 working days.

 

How long does delivery take?

-Delivery takes 2-6 working days.

 

How do I contact customer service?

-Get in touch by emailing: femmecandles@gmail.com

 

Are the candles handmade?

-Yes all candles are handmade in London, UK.

 

Can you burn the candles?

-Yes, our candles are safe to burn.

 

Are the candles scented?

-Yes we have a range of scents for you to choose from.

 

Where are you based?

-We are based in the United Kingdom.

 

How long does a pre-order take to deliver?

-All pre-orders are delivered within 10 working days.

 

What is a pre-order?

-A pre-order allows you to purchase a candle that has not yet restocked/launched, which will result in processing and delivery times being a longer duration.

 

Do the candles come in perfect condition?

-As all of our candles are handmade, they may have small imperfections present.

 

How long do the candles take to burn?

-Our candles take up to 1 hour to completely burn.

 

Are there any special precautions we should take when burning the candles?

-Ensure they’re not close to anything flammable and are within a candle holder.

Is the wax easy to scrape of flat surfaces?

-Yes they are!

 

Are you CLP compliant?

-Yes, all our candles have CLP labels clearly placed on the packaging and we follow all CLP regulations stated within the EU.